Thank you for shopping at Creature Corner. We strive to ensure that you and your pets are completely satisfied with your purchases. If you are not entirely happy with your order, we are here to help.
1. Overview
Our Refund and Returns Policy outlines the terms and conditions under which you can return pet accessories purchased from our store and request a refund or exchange. By placing an order with us, you agree to comply with the policies outlined below.
2. Return Window
You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer support team at +1 (208) 812-4240 or via email at support@creaturecorner.com to request assistance.
- Package Your Item: Securely pack the item in its original packaging along with your receipt or proof of purchase.
- Ship the Item: Mail the return package to our business location:Creature Corner Returns1712 Montgomery Hwy, Dothan, AL 36303, United States
Please note that customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged or defective.
4. Refunds
Once we receive your item, our team will inspect it and notify you of the status of your refund.
- Approval: If your return is approved, we will initiate a refund to your original method of payment (credit card, digital wallet, etc.).
- Processing Time: You will receive the credit within a certain number of days, depending on your card issuer’s policies (typically within 5 to 10 business days).
5. Non-Returnable / Non-Refundable Items
Certain types of items cannot be returned or refunded due to hygiene and safety reasons, including:
- Opened or used pet grooming products or treats
- Personalized or custom-engraved pet items
- Gift cards
- Items marked as final sale or clearance
6. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same article, contact us at +1 (208) 812-4240 or support@creaturecorner.com to coordinate your replacement.
7. Contact Information
If you have any questions on how to return your item to us, please reach out:
- Support Email: support@creaturecorner.com
- Customer Support Phone: +1 (208) 812-4240
- Business Address: 1712 Montgomery Hwy, Dothan, AL 36303, United States