1. Contact Information & Channels
You can reach our customer support team through the following channels:
- Customer Support Phone: +1 (208) 812-4240 (Primary) | +44 7868 260679 (Alternate)
- Business Address: 1712 Montgomery Hwy, Dothan, AL 36303, United States
- Support Email: support@creaturecorner.com
2. Support Hours
Our support team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 6:00 PM (CST)
- Saturday – Sunday: Closed (Emails and voicemail messages received over the weekend will be addressed promptly on the next business day)
3. Response and Resolution Times
We strive to respond to all customer inquiries as quickly as possible:
- Email Inquiries: Responses within 24 hours on business days.
- Phone Support: Immediate assistance during operating hours, or a call-back within 1 business day if you leave a detailed voicemail.
- Order Tracking Inquiries: Real-time updates available via your account dashboard or by contacting support directly with your order number.
4. How We Can Help
Our customer support team is fully equipped to assist you with:
- Order Assistance: Helping you place, modify, or track orders.
- Shipping & Delivery: Resolving delivery delays, missing packages, or tracking issues.
- Returns & Refunds: Guiding you through our return process, issuing RMAs, and checking refund statuses.
- Product Inquiries: Providing details about our products and specifications.